Introduction to Six Sigma DMAIC improvement process. Overview of Lean Six Sigma tools.

The purpose of the Define Phase is to define who the customers are, and to define their needs and expectations.  In this phase, the team will organize, determine roles and responsibilities, establish goals and milestones, and review process steps.

The purpose of the Measure Phase is to establish techniques for collecting data about current performance that highlights project opportunities and provides a structure for monitoring subsequent improvements.

The purpose of the Analyze Phase, the Project Team will be narrowing their focus to a distinct group of project issues and opportunities.  The purpose of the Analyze Phase is to allow the Project Team to further target improvement opportunities by taking a closer look at the data.

The purpose of the Improve Phase is to:

•  Generate ideas about ways to improve the process
•  Design and pilot improvements
•  Validate improvements
•  Implement improvements

The purpose of the Control Phase is to institutionalize process/product improvements.

Following the Improve Phase, the Project Team will transition control of the process back to the Process Owner (person or persons responsible for ongoing process performance).